Today has been really busy so this entry will be really short. You are forewarned.
We had our quarterly roadshow today and it was apparently designated the day to bash OPS. The roadshow is the big meeting that goes on all day, over and over, so all can attend at least one, where the president of the company, all the vice presidents, HR, and every other suit comes out from hiding and tells us all what they can do for US. They give us a run down on what the company has done and what is in process etc then invite questions that they have to answer. In reality it is a great tool for both sides to see who is on the other side of the glass doors and what issues concern them. During the Q&A over HALF the questions were not questions, they were people BITCHING ABOUT MY DEPARTMENT! Some woman wants to complain about the shift bids and the fact that she has to work on Saturday when she says she has enough seniority that she should be exempt from it. Get over your self , psycho. Some other woman wanted us to "pool the break and lunch time allotted" so that the agents could manage the when and how long of their breaks and lunches when they wanted to as long as they didn't go over an hour a day. WHAT THE FUCK?!?!? We have a little thing called a SERVICE LEVEL GOAL and you are here for . . . what was that thing called . . . ? A JOB!!!!!!!! i could just see it, an agent's last day, so the whole campaign brings in food and they all decide to take an hour together for the spread. Yeah, that would go over really well with our CLIENTS! We have to answer calls here you stupid phone whore! Just sit down, shut up and answer your calls! Next this dotty old bat decides she doesn't like her scheduled breaks and lunch. She comes in at 6am and has a problem taking lunch at 9:30. AND WE CARE BECAUSE?! She went on to explain that she LOVES her shift, but just doesn't like her lunch time. She also said she felt PERSONALLY PICKED ON because we won't fixed her schedule to accommodate her! i wanted to go kick that fucking lunatic! i wanted to bite her on the leg and drop a house on her! This is the same woman who, not long ago, told me that piercings and tats were "evil" and that people who do these things were "letting the devil into their bodies". She just sits there in a slow campaign BITCHING ALL DAY ABOUT EVERYTHING! No one wants to even sit near her she is so obnoxious! She has openly claimed that she will slack off and milk the clock at every opportunity. And she does. Gggggrrrrrrrrrrrrr!!!!!!!!!! i don't like this old bat much, can you tell? i really still want to run over her in the parking lot, only i don't have to park out in the parking lot, do i? i have an assigned parking space . . . hehehe!
confessed on 2001-01-25